Very nice staff
The entire staff lacks competence. I took my phone in for a malfunction due to a software malfunction. Was handed an iphone4 loaner phone, since they needed to send my phone to be fixed. We live in Wichita. And were told 7-14days. Never received a call, and after 3 weeks I called and it had just been sent to the manufacturer, and they would call me when it was in. Nope. Contacted them yet again, and was apparently talking to SIERRA Who led me to believe she was the manager of this store, after I asked to speak to a manager.. Contacted them again, found out SIERRA works in hays in customer service. When I finally spoke to Ms. Sherwood the manager of this location, she assured me she would do everything to get this situation resolved even though I wanted out of nextech. She said she would contact me that afternoon, which never happened. Then I had to contact her today, and she yet again NEVER called me back. So I contacted customer service again, and spoke to KIM, who had to play the same games. Beyond livid with the whole company! Lack of customer service, poor communication. Thanks guys. Keep up the wonderful wonderful job.
Excellent service !!!
Nex Tech Wireless is a US Store based in Salina, Kansas. Nex Tech Wireless is located at 2525 Market Pl b, Salina, KS 67401, USA.
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